FAQs

What currency are your prices in?
All prices are in Euros.

I want to make a change to my order, what can I do?
Please email team (info@dontatmelabel.com) as soon as possible, if your order has not been packed for shipping we may be able to make changes to your order however, if it’s too late – sorry, it’s too late!
 
I want to cancel my order, what can I do?
Once an order has been placed we are unable to cancel it.

I’ve entered my shipping address wrong – how can I change it?
Please contact us (info@dontatmelabel.com) ASAP, if your order hasn’t been shipped we can change your shipping labels. However, if it’s too late you will need to get in touch with our shipping services to see if they can redirect your parcel.

What is the status of my order?
You will receive a shipping confirmation email once your item has been shipped. You can track your parcel via the link and follow it’s delivery. If you need a further update or if there is an issue with your order please contact us (info@dontatmelabel.com).

What should I do if I live outside the EU and want to place an order?
If you wish to place an order and you live outside the EU please contact us via email (info@dontatmelabel.com).